No show on committed delivery date

A trust rating of 1.7 says it all. Nothing worse than Fastway. Totally indifferent to your dissatisfaction with their service. Parcel supposedly out for delivery but never arrives. Eventually marked as "unable to deliver" on the tracker but no one know why. No phones get answered, online complaints go unanswered. Eventually got a mobile phone number from another courier company but that persons sounds like he is high on something. Zero expectation of ever seeing my parcel.