NO SERVICE

I had a parcel sent through Fastway on the 21 January 2015, I have still not received this products. I have emailed twice with no response, I have phoned the depot 3 times, to have no one answer my call 2 times and the other time the phone picked up and put down straight away. When i tried to track my parcel online it says that they sent my parcel to To Joburg, then Cape Town, then back to Durban and then they sent it to the wrong depot and then sent it back to Cape Town and the last info on my parcel is that it is sitting in transit between Capetown and Joburg. I don't know how to get hold of someone because no one answers emails and no one answers the phone. I would never use this courier company and will NOT recommend it to anyone. Disgusting service, actually no service to speak of. I want my parcel. Thanks