No sense of urgency or customer service!

It takes 2 days for a parcel to be sent China/JHB, including paying custom duties and clearing customs. It takes 4 days (apparently, according to the call centre agent in JHB I spoke to), for this parcel to be moved from JHB to CT (and presumably another day to actually deliver to my house...) When I queried this with JHB (the CT depot said it had nothing to do with them, I had to phone JHB), the agent's response was to hang up on me..