No sense of accountability for their actions

Being a courier company which handles all sorts of parcels on a daily basis you would expect them to deliver your parcels in a good condition but that's not the case.

I had sent a parcel to my client in May 2022 which broke in transit. Client asked for replacement so the week after I sent another parcel in a double corrugated box and still fastway managed to damage that too in transit.

Refunds are maxed at R1000 so apart from losing out on the item itself, my courier cost was approx R300 per parcel which isn't refunded by fastway.

It's been 4 months and I'm still awaiting my refund. Fastway takes no ownership or accountability of the damages caused in transit or the affect that their negligence has on small businesses. They want me to follow up weekly instead of sending updates on the progress of the support ticket.

Definitely wouldn't recommend fastway even if it's your very last option.