No delivery/ horrible call centre experience

No delivery / horrible call centre experience.

I was expecting a package from capetown this week. The package was sent from Capetown Wednesday morning (12th December 2018). I live in joburg and expected it to be delivered within 24 to 48 hours. On Friday morning , when my package hadn’t arrived , I decided to give fastway couriers a call. Horrible call centre experience , call centre agents always transferring you to the wrong department when making a simple enquiry. I must have called 5 times, still no assistance. I even tried to get a hold of the couriers, no one had my package and I still don’t have it today.

What horrible service , I will never use this company for couriering things. - bad service - no advice of logistics - bad call centre services