No Delivery and phone eticat

I've experienced such a bad service with Fast-way Couriers Durban, my parcel was sent from JHB on 6 August to be delivered to me the next day 7 August. Up to date no delivery has been made. i have been tracking the document on their website since Friday using my tracking number RA *** , the status is still (On board delivery van) . I was then given the driver's number on 11 August. I spoke to the driver who told me that he was doing deliveries in my area at that time and will be with me shortly which he never did. Its going up to 3 days now. The Lady i spoke to at the Depot which i only got through after 15 every time i called the office, refused me to talk to the manager and was so rude to me and even hung up the phone on me. <br> <br> I've using them for quite a number of times with no problems but this incident is above everything. I've lost 3 customers as a result of this delay. No one even bothers to call and explain or even apologise for this. <br> If this is how they operate then they are in a wrong industry.