No customer Service

I am all for job creation and people becoming their own bosses, but I would like to ask, how did you guys get this contract when you have no customer service. I had to travel from my house to the police station. A trip that would under normal circumstances take me 10 minutes took twice as long and I had to spent a R20 on picking up 1 item and that item does not even mean anything to me. How silly is that. I will never buy from Temu again because your company cannot deliver. The person I had to pick up from omw... out of his boot at the police station. Are you serious guys???