No customer service and no ethics - Avoid !

<p>I had an incident where Fastway Pretoria delivered my parcel to the wrong adress (one with a similar-sounding name), despite my clear instruction on the proper delivery address. They then could not recover the package from the person they delivered it to. I claimed on their so-called insurance (R1000 cover) but was curtailed by their Sales & Marketing "Director", Janet Fraser, who refused to ackowledge responsibility for the error. This was also not the first time I have had dealings with Ms Fraser, who it seems is connected to Chris Fraser, the Managing Director. Each experince has been much the same.</p> <p>In day-to-day practise, there is so much dissatisfaction among the franchisees that there is massive turnover of the area franchisees and you will find that the courier for your area changes virtually every month. As a result, service requests routinely fall through the cracks and when there is a problem, the Pretoria management take NO responsibility whatsoever. The insurance cover is essentially worthless. When escalating an issue with the "directors", you will find that Chris Fraser is completely non-responsive and any attempt to engage with Janet Fraser will quickly escalate into a slanging match.</p> <p>Avoid using this company at all costs.</p>