NO customer service and delivery

I wish i could give no stars. Really bad customer service and delivery. Waited for 52 minutes on the chat bot - for a consultant that just pasted a reply and disappeared. The courier said he could not deliver. We have been home the whole morning. Had two other deliveries. No missed call from our gate.... They are useless. I dont know why companies even use them. No way to follow up..no way to conatct these guys...they are just missing in action. Why even have a chat bot on your site if it gives garbage - which you could read on teh site - or pastes an aswer and boom...gone...