No communication and I was **** to

Fastway has the worst tracking system and they **** to me. I was expecting a delivery on the 25/10/2022. At round about 3pm, I gave them a call to confirm that the package will be delivered on that day. They assured me that the driver will be there latest 6pm. At around 16h30, I called them to get the driver details and they told me that they cannot give out that detail. I called again and a different agent told me about checking the driver details on the website. I managed to find the driver and gave him a call at around 5pm. He assured me that he had my parcel and I’m his last stop and will be there at 6pm.

6pm I tried to call the driver and he didn’t pick up. I tried 3times after that at different intervals and still did not answer.

I assumed that because they couldn’t deliver the package the previous day, they would prioritise it in the morning. I called the Fastway again in the morning, they told me that the package has been returned to the depot, no apparent reason was documented and no one bothered to communicate with me that the package was returned to the depot. I then asked if I can collect it myself since they are failing. The agent requested to call me back once she has done arranging collection. She called back and told me that the package has already been dispatched with the driver and the driver will be in contact with me soon. After an hour of no contact, I called again only to be told that the package is still at the depot. I requested to speak to the manager because now i was not sure who is telling the truth.

The manager requested to call me back after she investigated. She called back to let me know that the driver just left with the package and according to the schedule he only delivers in my area in the afternoon. I was not happy with this response.

When the driver eventually got to myself, he told me that he had a breakdown at the depot and everyone knew about it.

I was totally in dismay with the fact that they could not afford me the truth. They didn’t communicate and on top of that they ****. I’m not sure what’s worse. They could have just let me collect and save me the trouble of not meeting my customer’s orders.