No commitment to service

I have sent two sets of documents from Johannesburg to Cape Town this month with a similar experience. The Tracking before 07:00 am in both cases stated ". . . the parcel is onboard the courier vehicle", however the parcels were not delivered that day. Each day there was someone available to accept delivery and there were no missed calls on the contacts phone despite Fastways' statement to the contrary.

An online query was submitted approximately a week ago. To date there has been no response to the first shipment on-line query.

I seriously question the level of Service I can expect from Fastways when there are two consecutive incidents of excuses for non-delivery and not responding to a formal inquiry submitted on the Fastways web site.