No answer at call centre, Very poor service. URGENT Feedback please

I work through Bob Go and don't use Fastway that often. In this case I booked a collection on 13/8/2024 which failed. I phoned this morning to find out if the parcel was collected as yet. I was informed that Worcester is an outlay area and that it will be collected today. I wanted to add the business name to the collection. The lady provided me with the drivers cell nr to instruct him and to follow up with him if the parcel was collected or not. No answer for the whole day from the driver. I phone the *** and are on the line now for more than 15 minutes. Every time I am 5th in the queue, then 4th,, the 3rd, 2nd, 1ste and then it start all over again 3, 2,1, then again 5,4,3,2,1. I need somebody to phone me urgently regarding tracking nr UAFV6TTS