No accountability for lost parcel

4 parcels for urgent delivery were sent through Fastway from Pretoria to Bloemfontein on 11 December. 3 of the 4 parcels reached the destination. We followed up with our agent and received no feedback. Furthermore we logged a query on the website, no feedback! Called the depot only to be referred to the manager of our agent - no answer. Really horrid service with no accountability.