Most terrible Courier service ever - Fastway Couriers Klerksdorp

Terrible Courier Company!!! The Klerksdorp depot was supposed to deliver my package yesterday. I wasn't home yesterday when the Courier guy - Guide Jakwe - arrived, I was busy collecting the kids from their schools. The Courier said he would come again today, but I arranged that he didn't come between 12 & 2pm because then I'm on my way to the schools to collect the kids. He said he would come after 2. At 12:58 he phoned me and said he is at my house, when I told him but that wasn't the arrangement, he should come back after 2 when I'm home, he was rude and said he is not coming back to that area of Potchefstroom because he is on the other side of Potchefstroom already. I contacted Klerksdorp depot and reported him to the Manager, Sophie, who promised to sort it out and promised that my package would still be delivered by day end, but the package never arrived!!!! Now I got an e-mail that says my package will be returned to the sender because I wasn't home for delivery. Ridiculous!!!!!