Most pathetic service ever

Most shocking service and trying to phone and get an update is just as useful as a block of ice in an igloo. A parcel from OneDayOnly was checked in with Fastway on 29 Dec 2021 with my address and postal code clearly identified as Gauteng. Seems that this parcel has been doing a holiday trip via Port Elizabeth and then Capetown. In Fastways defence, there is an update on the track and trace website that it was wrongly sent to Capetown. Why it goes to Port Elizabeth... well, one can only wonder It is the 4th of JANUARY 2021, then the last update was on 30 Dec 2021 stating that the parcel is "In Transit" between Capetown and Johannesburg, what is happening between the 30th December 2021 and the 4th of January 2022??? Seems like parcels between Capetown and Johannesburg are being transported by a horse and cart. Phoning the Depot didn't result in any new information except the same update, with the excuse that Fastway did not operate over the weekend due to New Year's day. I would like to understand why this parcel has just disappeared into thin air and in which millennium I can expect to receive this parcel? Fastway, I suggest you change your company name to SLOWESTWAY and consider that as a courier company you change your means of transport to newer technology