Missing parcel

<p>I ordered something online from a website that I normally purchase from on 28/04/2017 and this time I was given Fastway couriers to deliver my package,kept track of the package by tracking it on their website using my tracking no RA ********** 014 and to my suprise when I tracked the package today the status said delivered whereas I have not received the package,mind you I work in a complex where the gate is locked at all times so the driver would have to call me to request I open the gate,that did not happen and now they are claiming the parcel was delivered on Friday but I had tracked it and it was not showing so I called Customer services on ********** four times who promised to call me back because they need to locate the driver and call me back am still waiting on that call,called again for the fifth time was advised the driver will re-collect the package and deliver to me am still waiting on that too I have never had such a terrible experience with a courier until now</p>