Missing Package

I have a package that i still have not received. I have never before had a problem with a courier service. This is the very first time. I noticed that when i tracked my package there was no movement. Today is the second day that i am trying to find my package. So the Johannesburg depot says that the Pretoria depot has my package. The Pretoria Depot says that the Johannesburg depot has my package. I have spoken to about 8 customer service providers today and no one can give me an answer about where my package is and when i will be receiving it. Every customer service is very quick to pass me onto another agent. I dont know what to do and i am very unhappy. If you are thinking of using them, just dont.