Miscommunication

For the second time now, I receive a message from Fastway "Your parcel is on its way! Expect delivery today" . That was yesterday. I cancel my business to ensure I'm home when the parcel arrives but, IT NEVER ARRIVES!! What is wrong with these people? Don't they realize that people have lives? I postponed my business too today, so the courier will probably find no-one home when, and if he comes to deliver the parcel.