Lost/****** Parcel

I ordered a fishing rod from a shop in Alberton. Somewhere between Alberton to East London to Queenstown my fishing rod that I obviously had already paid for got lost/******. On Friday 23 December 2022 they arrived at my house with about a meter of empty bubble wrap telling me that this was my parcel (the rod I ordered is just over 2 meters in length). It looked as if the bubble wrap had been cut open. Since then I have been promised that there will be an investigation to find out what happened, it is now February 2023 and still I have not heard anything. The owner of the fishing shop obviously won't pay me back my money until the investigation is complete. I find this absolutely pathetic, I have worked with many courier companies over the years but FastWay is by far the worst.