LOST PARCELS / NO SERVICE

On Monday 26 March Glen or Chris collected nine parcels from us. On Tuesday 27 March i sent proof of collections for a parcel not reflecting online but no feedback was given. By Wednesday 28 March 2018 i received a call from a random stranger who had picked up a parcel for us off the side of the road/street. This kind of service is totally unacceptable by my standards. Im not even going to go into all the late deliveries as that is a basket case on its own. No one is returning my calls, not the driver or even the office. I expect urgent feedback and i want a full refund for the parcels that are lost, i also expect you to collect any satchels i have at the studio as i will NEVER use your terrible services again. How can you juts drop a clients parcels on the street. Just so by the way these were little easter outfits for babies who now wont have an outfit cause its too late to send anything else out at this point with the public holiday so in return i have to refund those clients losing money and i also lose the client cause who wants to order from a company that cant deliver! UGH!