Lost parcels, endless waiting and ********** customer care

I wish I could give them 0 stars, but alas that is not allowed.

It's now the 4th time that Fastway has sent my parcels (from different shops) to the wrong address. The only part of the address they look is the street number and name (they even send to Cleveland Way/Road while my address is in Cleveland Street). They don't look at the postal code, province, city, suburb or street specification.

One of the previous times they sent my parcel back and forth between hubs so much that the parcel was opened, resealed and damaged to the extent that the supplier had to reimburse me.

A previous time when I ordered I deliberately put in a delivery note to explain that they should not send to this wrong address again but they ignored it and once more sent my parcel all over SA.

They don't answer customer service calls (the automatic recording puts you back in the call queue no matter which number you press), they don't answer web enquiries, emails or social media messages.

Following a previous disaster I had some of the emaila stored for staff who ostensibly attempted to remedy the issue. When I mailed them again no one responded. When I rep**** to this non-response and suggested escalating the problem to ICASA, I got a cheeky response that 'how should they know who should answer me when I send my mail to 5 people' and that 'since the parcel has once more been rerouted to me and is on its way, the problem is now sorted'.

I have informed the supplier that I can no longer buy from them if they use Fastway Couriers. I had to inform a previous supplier of this as well - luckily, since this supplier had been through this 'misdirection' blunder numerous times they had decided to use a different courier service.

Fastway is doing damage to other people's business and their callous response to customer queries is horrible.