Lost package

My package was received at fastway on 2 Aug.On 3 Aug tracking said "your parcel is on its way to delivery adress",on 5 Aug there were still no change and no delivery.I called JOburg depot and they confirmed package was loaded on 3 Aug to New castle depot to do delivery,so I called new castle depot and they say they did not receive it.Same day the agent on whatsapp confirmed delivery scheduled for 6 Aug.On 6 Aug I called new castle again to confirm delivery,but she says she did not receive it as yet.So I called JHb depit again,but they still say they loaded it onto truck and send it to New castle on 3 Aug.Thats been 4 days now in transit from depot to the next.The jhb depot say they dont have it since 3 Aug,and New castle say they did not receive as yet 6Aug.So it seems my package is lost in transit and nobody can tell me where exactly my package is,everyone just says they dont have it.So if nobody has it,and nobody knows where it is,then its lost.But nobody wants to assist me to find it.I paid the vat and duties on 2 Aug and now nobody knows where my package is for the past 4 days.How is this even possible.And how come nobody can assist me to locate it.This is very dissapointing