LATE/No delivery

I have arrange collection for a parcel to be delivered thru my supplier yesterday that was urgent. WE asked Fastway to deliver before 10am as i need the content urgently for a customer. It is 2 hours later and the driver is not responding and even put down the phone in our ear. My client i almost here and I have to send a UBER DRIVER to my supplier to collect the same thing and is costing me R288.00. This is unexceptable and i will never use your services again if i dont get feedback on your driver and this order. Will i be re-inbursed for my Uber fee and the courier cost of this parcel? Supplier is Moosa Fabrics Tracking number VA ********** 840