Late / No Delivery

We send a parcel with Fastway the 25th and it was suppose to be delivered the 26th to our client in Stellenbosch. On the 27th our client phone to find out when she could expect delivery. I in turn phone the depot in Parow Industria to find out what the delay was. The client service department told me they parcel was delivered but to the wrong address, the Stellenbosch driver realized his mistake and collected the parcel and was now on his way to deliver the parcel to my client. <br> <br> This morning the 30th I get a call from my client again asking when she could expect delivery, was shocked to learn that the client center / driver provided false information making us as a supplier look bad. I tried phone the depot this morning a few times between 08:00am and 08:20am only to be greeted by a recording telling me that there office hours are from 08:00am till 5pm - So why are they not picking up the phones? <br> <br> I want this matter resolved ASAP please - I need to know what time that parcel WILL be delivered today.<br> Waybill nr: RA***