Large Parcel ****** - Completely Ignored by Fastway

I had been using Fastway for all my business parcels within SA for about two years until it went very, very wrong.

I shipped a large parcel from PE to Cape Town in November 2016 and this was parcel was never to be seen again. It was searched for, but never found. Likely ****** by one of the couriers (the parcel had ten pairs of designer shoes in it, in their shoe boxes, so the box was pretty large and not just 'misplaced').

We contacted Fastway about a claim once we realised the parcel was not going to be located - and they sent us a claim form. In January 2017 we sent the claim form to Fastway Cape Town along with all the necessary documents that were required for the claim.

We never heard from Fastway again. We called everyday for about a month (kept being transferred to someone new, or the call dropped), then once a week thereafter for a few months, sent emails, and we never heard a peep.

This is extremely upsetting for me as I spent thousands a month on Fastway's courier services, yet could not get a refund of R9000 when my goods were ******. I have since stopped using Fastway, and would never recommend them to anyone.

I am still trying to get my money back, but I am at a slight loss as to how to do so when I cannot get a simple response from them.