Lack of service and reliability negatively affects online stores

This is a difficult review to write because my area sales rep (Danny) and local Franchisee (Carl) are awesome! Their service is excellent but is (unfortunately) completely undermined by others in the FASTWAY chain.

My biggest concern is the time my parcels spend at the destination hubs and the lack of response from those areas when the FASTWAY liason (Charlene ****erman) follows up with them.

No explanations or apologies are offered (even if feedback is requested - Wonder Sikhosana / Phumlani Mpungose / Kenneth Watson); some don't even respond to their own team, let alone the client (Rafeeqa Mather).

As someone trying to make it in a highly competitive e-commerce environment, I find myself reconsidering my choice in couriers. FASTWAY prices are the best, but their service (what we are actually paying for) is NOT.

Their lack of service and reliability is negatively impacting my business.