Lack of Service and Communication

The only service I receive from Fastway is consistently unsatisfactory. It appears that there is a lack of effort in providing adequate service, as even small attempts at communication seem to be neglected. It seems that taking an additional step to communicate with customers is considered too burdensome. I assure you, if I place another order through the website and it is shipped via Fastway, I will cancel that order. My concerns are as follows: 1) Lack of communication. 2) The WhatsApp support is ineffective and offers no real assistance. 3) The Fastway website is unhelpful and provides no support. 4) The notification that a parcel is out for delivery often results in me needing to wait at home all day, only to receive an email in the end of the day stating that delivery could not be made. This results in financial loss as I lose valuable time waiting for Fastway. There are no phone calls or WhatsApp notifications, only an email with apologies and Furthermore, attempting to track parcels via WhatsApp or Fastway web page. does not provide any useful information at all .

At my GATE is a BIG black THING next to the GATE you can't miss it it's called a INTERCOM if you use that thing (the intercom) it can do Magic things it will Call me if you use it or if the driver is to useless to get out of his Van to use the intercom he can use his cellphone to call me . I've got Zero Missed calls From my gate or from Fastway driver. .