Lack of Communication and terrible Logistics

Pitty I cannot give less than one star!!! My package was missent to the incorrect depot, 1004kms away from me, this was two days ago. When i finally got hold of them, they were going to get back to me and ask for it to be redirected. Well, nobody has come back to me and my package is still on the other side of South Africa!!! They do not answer their phones and they do not reply within minutes on their website. They also have not yet answered my online query. I am worried that I will not receive my package I was supposed to receive two days ago!!!!