*** SERVICES. CLUELESS STAFF. UNPROFESSIONAL DRIVERS.

What a useless courier company.

I called them on Tuesday 21 December 2021 to correct the delivery address. The consultant told me the change was made. I also needed them to deliver before a certain time and they said they would do it and that I'd need to call first thing in the morning to ensure it would be done.

I called them at 8am on Wednesday 22 December 2021 and had asked them to put priority delivery and they said they asked the Ops Manager and that it would be done.

Come 10:30 on the same day - no contact from Fastway and no delivery. I called them about 40 times that day, speaking to a new consultant each and every time who made millions of promises and I was told a supervisor would call me back.

I was on each for about 10mons at a time evah time I called and follow up on where my delivery was.

I checked the online tracker and it had no updates the entire day.

Come 7:30pm and I get a call from a random lady saying my parcel was delivered to her house around 6pm.

So they never changed my delivery address. Each and every consultant had 2 functioning braincells and actually had no idea where my delivery was. They never put my package on priority delivery and let this woman sign and receive my package.

What a bunch of useless people. The driver called me and said 'you need to fetch this delivery from X lady here is her number'. Unprofessional. Extremely unprofessional.

Never ever ever again.