INCONSISTENT TERRIBLE SERVICE!!!

<p>I am writing to draw attention to the Fastway Customer Service Team (Pretoria Depot).<br /> I am definitely a customer, and believe me, they did not fail providing me, for lack of a better word, “service”.</p> <p> </p> <p>The sender handed over the order with reference number LA ********** 827 on January 30, 2016. <br /> Not only has the parcel not been delivered to my address (as seen on the waybill attached) within a reasonable time, but there has been NO satisfactory measurements taken on the part of your <br /> company to give details as to why MY parcel has been delivered to the following address and why a said ‘John’ received and signed for the above:</p> <p> </p> <p>The Ridge Estate</p> <p>Cnr Frederick and Ridge Road</p> <p>Hazeldean</p> <p>Pretoria</p> <p>0081</p> <p> </p> <p>After numerous (frustrated) calls and complaints I ended up cancelling this service and collecting the parcel at this random address (I have no idea where they came up with this) myself.</p> <p>There are shameful complaints on HelloPeter of Fastway regarding similar issues, particularly Pretoria Depot. I also take note of the deleted complaints on Fastway’s Facebook Page.</p> <p> </p> <p>I regret to say that I am literally disenchanted by the service provided by this Depot, particularly Michelle and the Depot Manager (if I recall correctly-Lynette).</p> <p>I was appalled by the recent encounters with these employees - someone whom I hope is not representatives of your company as a whole. Their stories were inconsistent and began to unravel, especially when comparing with<br /> what was said to the Sender.</p> <p> </p> <p>I hope you will take a serious notice of this complaint!</p>