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Nomalungisa X

1 reviews | Active since May 2018

30 Jan 2023, 18:31

I'm running out of patience, takealot failed to deliver on the scheduled time,even worse they not updating me on when to expect my delivery.

Greetings,can you please assist me,I ordered something on takealot Thursday morning,the delivery was scheduled for the next day of which it was Friday right,Friday morning past 9 when I tracked my order it showed that it was in the warehouse,then half past 1 it arrived at a courier facility,then 13:42 I received an SMS saying that my order is out for delivery and that it will arrive before 5,ok I decided to wait hence I used my work address,I waited until 4,then 16:12 thats only when I saw the notification on the app when I was checking,it was written as follows "Your order was delivered at a wrong courier facility,we are rerouting and delivery will be rescheduled",today it's Monday I didn't get any update from them,now tell me if that is acceptable? for something that was supposed to be delivered the next day.Im asking myself a question,it took them so many hours to realise that it was delivered on a wrong courier facility?when they said it was on the way to me, what happened there?I just don't get it and I'm angry now, I really am.how long should I wait now hence they not even giving me any updates

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Replies (1)
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Nomalungisa X's update01 Feb 2023, 02:22
Reviewer Update
takealot is really messing up with me, Tuesday morning I received an SMS 7 am that my order is in Alberton and it will be delivered before 5, at 12:30 I received another SMS saying that it is out for delivery,,I waited again,then 16:28 they sent an SMS saying that my order has been delayed, address is insufficient they will call to verify and reschedule,what kind of a sick game are they playing with me,will I ever get my order?I really curse the day I placed an order from them,I hate what they are doing, they are a night mare, hello Peter team help me