I'm hearing crickets - shocking service and business.

Why ANY companies still use them as couriers is a mind-boggling. I received a tracking number that I'm unable to use on their website. Their chatbot and WhatsApp take me on a loop with no genuine answers in sight. I called their Pretoria branch 9 times (I'm not joking) and they ignore/kill the call every single time. Shocking service. Shocking business. Do better.