EM
EH M
1 reviews | Active since Mar 2017
13 Dec 2017, 13:38
If you want something delivered on time don't use Safeway
The pickup of the parcel went ok but delivering the parcel is something different. My parcel was guaranteed to be delivered on Friday 08/12/17 by Wednesday 13/12/17 I am still calling Fastway to find out what is happening with my parcel. Unfortunately, this is not my first bad experience with Fastway, next time I will check with the company that is sending the goods to me which courier they are using and if it is Fastway I will not accept.
See the screen dump for the tracking of the parcel The parcel finally arrived but long after the even where it was meant for. I also informed the sender and they contacted Fastway but they did not want to tell them what was going on and referred the to me.
I have never seen such bad service.
Helpful (0)
Replies (1)0
Replies (1)EM
EH M's updateReviewer Update
13 Dec 2017, 13:46The title should read If you want something delivered on time don't use Fastway
Also my screen dump is not showing so below a "text" copy of the screen dump.
This is the tracking of the parcel:
Date/Time Franchise location
Your parcel was picked up. 06/12/2017 14:59:16 Durban
Your parcel is currently in 06/12/2017 17:46:12 Durban
transit between our 'Durban'
and 'Cape Town' depots.
Your parcel has been received 08/12/2017 09:00:22 Cape Town
in the Cape Town depot.
The parcel has been left in the 08/12/2017 09:52:55 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Onboard - the parcel is onboard 08/12/2017 13:24:05 Cape Town
the Courier vehicle.
Unable to Deliver - We are 08/12/2017 16:04:20 Cape Town
currently unable to effect delivery.
The parcel has been left in the 08/12/2017 18:04:34 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
We have experienced a problem 11/12/2017 09:08:45 Cape Town
with your parcel which is currently
under query at our depot.
The parcel has been left in the 11/12/2017 14:12:46 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Onboard - the parcel is onboard 12/12/2017 07:34:27 Cape Town
the Courier vehicle.
The parcel has been left in the 12/12/2017 18:08:50 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Unable to Deliver - We are 12/12/2017 19:31:23 Cape Town
currently unable to effect delivery.
Onboard - the parcel is onboard 13/12/2017 07:19:35 Cape Town
the Courier vehicle.
The parcel has been left in the 13/12/2017 08:20:22 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
EM
EH M's update13 Dec 2017, 13:46
Reviewer Update
The title should read If you want something delivered on time don't use Fastway
Also my screen dump is not showing so below a "text" copy of the screen dump.
This is the tracking of the parcel:
Date/Time Franchise location
Your parcel was picked up. 06/12/2017 14:59:16 Durban
Your parcel is currently in 06/12/2017 17:46:12 Durban
transit between our 'Durban'
and 'Cape Town' depots.
Your parcel has been received 08/12/2017 09:00:22 Cape Town
in the Cape Town depot.
The parcel has been left in the 08/12/2017 09:52:55 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Onboard - the parcel is onboard 08/12/2017 13:24:05 Cape Town
the Courier vehicle.
Unable to Deliver - We are 08/12/2017 16:04:20 Cape Town
currently unable to effect delivery.
The parcel has been left in the 08/12/2017 18:04:34 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
We have experienced a problem 11/12/2017 09:08:45 Cape Town
with your parcel which is currently
under query at our depot.
The parcel has been left in the 11/12/2017 14:12:46 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Onboard - the parcel is onboard 12/12/2017 07:34:27 Cape Town
the Courier vehicle.
The parcel has been left in the 12/12/2017 18:08:50 Cape Town
West Bay and will be delivered
on the next scheduled delivery.
Unable to Deliver - We are 12/12/2017 19:31:23 Cape Town
currently unable to effect delivery.
Onboard - the parcel is onboard 13/12/2017 07:19:35 Cape Town
the Courier vehicle.
The parcel has been left in the 13/12/2017 08:20:22 Cape Town
West Bay and will be delivered
on the next scheduled delivery.