I WANT MY PARCEL!

My parcel was due to be delivered yesterday. Around 2pm I emailed the depot and said I won't be home the rest of the day, can they deliver today. I got no sms, no email, nothing.. I assumed it was rescheduled. However when I track it it still just has yesterday's date, and it says loaded onto vehicle for delivery.. This should say something like rescheduled or something.

I called them today at 12pm.. They say it's with the driver.. I called them again at 3pm, and I said I need my parcel by 4pm as I'm not home for a while from 4pm.. It's 5pm now.. No driver has called, no driver was here.. No sms, no email... I WANT MY PARCEL A.S.A.P!

Apparently they're using a new contractor.. I don't know where they drive around the whole day.. I've received parcels from Fastway before and usually I get it early. This is pathetic service! I'm in Rustenburg and they need to figure out their ****.

This is a birthday gift I need and I still don't have it!