I am not getting my package.

I have had a package with you guys that I have got emails about everyday since Monday saying it is out for delivery. I have had someone waiting at my house for this package all week everyday as you send me nails everyday saying it's going to be delivered today. I asked yesterday on your WhatsApp service where my package is and I was told that they guarantee delivery yesterday and again nothing came. This morning I again reached out on WhatsApp and was phoned being told my package is coming today but you will confirm. Again now my package is showing that is at Southbay and not even in a delivery vehicle. I have been very patient but now I am not even getting feedback my WhatsApp's are being ignored. Have you lost my package or do you just enjoy messing people around? I have lost patience with you guys now. Please could someone tell me what is going on as I can't keep expecting someone to sit waiting for you every single day and you don't come?