Horrible service from Fastway

Fastway lost my parcel which was supposed to be delivered by the 24th of December 2025. I struggled trying to contact them until I managed to find someone to help over their WhatsApp line.I was informed that my parcel got lost due to the company replacing drivers.I was told that an email with the tracking number of the re-ordered item, was forwarded to my email, which was not the case.Then the lady forwarded the communication via WhatsApp, which was the last time I received feedback from the company (on Wednesday; the 7th of January 2026).