Horrible service

Fastway Couriers used to be at the top when delivering goods, but lately their service pathetic. I had ordered something from Temu 2 weeks back and the last update after paying tax and duty was on 13 Jul stating that the flight departed....I tried for two days now trying to connect with someone via chat as their phone number keeps using all of my airtime!!! i finaly seemd to get hold of an agent who joined the conversation, but before I could ask anything the chat was closed??????

Thank you! Here is what I managed to find.

Tracking no: LR***

Last Scanned: 2025-07-13 10:21:05 Depot Location: Johannesburg Status: Payment has been received for your customs invoice.

Have questions? Reply with CHAT to chat to Customer Service.

Reply MENU to go back Me 15:18 CHAT Self Service 15:18 🚚 Thank you, please may we have your name? Me 15:18 Wayne Self Service 15:18 🚚 Thank you, the next available agent will be with you shortly. Zwiafana has joined Me 15:53 Hi Zwiafana 15:55 Good day, Kindly be advised that the payment has reflected, you should receive your parcel within 3-7 days. This conversation has ended

Where is my package????? Why has the updates not been updated????? Why is it taking so long???? WHY IS YOUR CLIENT SERVICES SO DAMN RUDE!

If you cannot handle the workload, pass it on to a company that can. I will be taking this matter to social media and wherever I can.