Horrible service and total misconception

I have a package being delivered to me through Fastway Couriers as a third party hired by Buffalo. The package has been on a courier since the 8th of April 2024 but has still not been delivered to me. Every morning they send an email that the package will be delivered "today" then the evening another email, sorry they missed me - to the extend saying that there was no1 available to accept the package as well as that my phone is off, total lies, as there is always someone at home and my phone is always on, there is currently no loadshedding, so there are no network issues.

This is utter nonsense, as I have been waiting for the package for a very long time and was relieved when a third party was brought in to deliver, thinking it would be sooner, however this courier company is just wasting time and full of lies. it cannot take 4 days for a package to be delivered, the package is uploaded into the courier everyday, but never delivered.

I called their contact center and while on the phone with the agent, she decided to drop the call when she couldn't answer my questions and I asked her for her name, another reflection of their service - they are not client centric.

HORRIBLE SERVICE FROM FASTWAY AND I WILL NEVER USE THEM FOR MY PERSONAL DELIVERY.