Horrible service

These people really need to decide if they want to work or not, I had requested a change of delivery address and I was instructed to send and email which I did and still after that nothing was done, when I tried getting hold of them via their what’s app service line I was told no change of delivery was done and I made a second request which they claim they did and I was told my parcel would be delivered on Tuesday / latest on Thursday, now that I’m trying to get again get a hold of them via their what’s app line no one responds until 4:55pm when they will send a mail saying they were having network issues, can they just deliver my parcel because even when I check the delivery status it states out for delivery but also that it’s left in east bay 4 and will be out on next delivery, it has been on that status for the past 2days now and I’m getting really annoyed.

All I want is my parcel