HORRIBLE HORRIBLE LACK OF SERVICE

I have never in my life experienced such SHOCKING service (not that i was afforded the opportunity to any service, because service is non existing). I have been trying to reach someone at your offices for 3 days now. I only got through twice, but both times the consultant asked me my ref number and then hung up?! I URGENTLY need my package(s) to be delivered as i am leaving to go on holiday on the 16th and i won't be home for a month. I am even willing to pick it up myself as it seems Fastway couriers don't courier packages. But unfortunately, not only are they without delivery services but also without telephone answering services. My packages have been sitting in the "east bay" ready for dispatch for two weeks. Please let me know if you have helped yourself to MY package or when will i receive it?