********** Customer Service

I've been trying to get hold of someone, anyone at Fastway couriers cape Town depot in connection with my parcel that has been sitting in the east bay since 4:15am on Friday morning and according to the website is still sitting there. Everytime I choose customer service on the phone, it cuts me off. I've finally gotten hold of someone and they tell me their driver goes back to the depot at 12:30 and that he will look for my parcel ,its now 14:00 and the website says its still in the east bay! How difficult is it for someone to tell me what the hell is going on, unless they have lost it and are stalling until they find it. I spoke to someone this morning around 10am and they said they will go and find out and call back and I have heard absolutely nothing! Seems I am going to have to go and locate my parcel myself at this rate