Highly unprofessional and inconveniencing service

The most unpleasant and unprofessional courier service experience.

I had a shipment for my child's birthday. Fastway sent me an email on Saturday to say that the parcel will be out for delivery on Monday. On Monday i worked from home to receive the parcel. After 12:30 hours I hadn’t received the package; had not been contacted by the courier guy or my security to say Fastway needed access to drop off the parcel but surprisingly I got an email to say the parcel could not be delivered. I immediately got onto searching for contact details to understand why the parcel could not be delivered and was directed to "courier locator" and got details of an area delivery guy "doctor mthethwa" via the web I called him and that was the biggest disappointment of all the years since the courier service introduction, the driver "doctor mthethwa" acknowledged that he had the parcel and would be sending me a location to pick up my child's birthday present that if I was not happy I should call the supplier that uses Fastway as a service provider. How inconsiderate; unprofessional and inconveniencing is that. It's my child's birthday present must I now go around looking for another option for a present.