Going Way Beyond!

<p>On the 4th January I received an email saying that one of our Cape Town parcels was undeliverable, and asked me how I'd like them to proceed. I rep**** to the email, explaining that it was my mistake. The label on the parcel was incorrect. I gave Caroline Moabelo the correct address in East London. </p> <p>For those who don't know, Fastway works on a prepaid label system. They would have had every right to return the parcel to me and insist on a new label for the East London delivery (not to mention having to return it to Joburg from Cape Town). To my amazement, a couple of days later, the parcel was signed for by our client in East London!</p> <p>A very special thank you to all involved at Fastway! People are generally very quick to complain, and very rarely give praise where it's due.</p> <p>We've been using Fastway Couriers for al least three years now, and have honestly not had one complaint. I consider that to be exceptionally good service. Well done folks!!!</p>