Fasyway couriers is bad

Parcel was supposed to be delivered to address on package. Firstly you can not, for the life of me, get hold of a consultant to speak to. Once the reply after 1 hour, and you want to ask a question you have to start the whole process over and give the same info, over and over again and always with the same reply. Why are Fast way Couriers a delivery company if they can't get it right. I mean really. Service is already bad in South Africa, and now they just add to it. Not even talking about getting them om the landlines, always the same story, they are VERY Busy and refer back to what's app number. Sick and tired of this.