Fastyway couriers - stay away!!

I have a parcel that has been picked up in Durban on 29/06/2020 at 18:41. This parcel has been received at the Fastway Nelspruit branch on 01/07/2020 at 12;24 and was onboard the courier vehicle for Malelane on 01/07/2020 at 14:24, by 03/07/2020 I still did not receive it. I called them on 03/07/2020 wanting to know when will I receive my parcel as acording to my track status it was on the courier vehicle since 01/07/2020, Malelane is 64km from Nelspruit!! The lady at the Trac and Trace dept said they've received a lot of parcels and that she would get back to me. Which she never did. I kept on calling them but could not get hold of anybody. I then called the Durban branch, Precious told me she couldn't get hold of them either and that she would call me back.Which she did not. By then on my tracking status on 03/07/2020 at 11:20 it said that the courier could not "locate" me. Nobody called for directions. By 16:00 on 03/07/2020 I got hold of the lady that was suppose to call me back, when I asked her why didn't anybody cal me for directions and that I think they are lying, she said she is sorry and that my parcel would still be delivered before end of day. Again on my tracking status it says, parcel onboard courier vehicle 03/07/2020 at 14;29. Still it has not been delivered!! Don't ever make use of them. It took this parcel 3 days to get from Durban to Nelspruit, it is taking them 5 days and still counting to get the parcel form Nelspruit to Malelane!! We make use of Courer guy and Aramex and never ever had any problems but with Fastway - there is nothing fast about them, saty away!! I drive to their depot in Nelspruit tomorrow 6 July and go fetch my parcel myself.