Fastways Courier not happy

My parcel left Joburg on the 10th of June. Followed the tracking and it arrived in CT 13th.it has now been sent out for delivery twice. Was supposed to arrive yesterday but the driver ran out of time so now arriving today. Used the Whatsapp chat and was told at 10 this morning that someone other than a bot would contact me. Nothing so far. I got hold of the depot in Gaansbaai eventually and was assured it was on its way. Nothing so called again and asked for the drivers number. No response as I was told he has a dash cam and is not allowed to take calls while driving fare. So WhatsApp as advised, no one offered to contact him for me and get back to me. I eventually got hold of him to be told his bakkie has broken down so will now only be delivered tomorrow. Not holding my breath. To all companies out there using Fastways as your courier service I would rethink that decision. Bad communication bad customer care. I will not buy a products that use Fastway again.