Fastway's Contempt And Non-Delivery

A service provider of mine in Durban sent a parcel via Fastway, with the assurance that they would deliver in a day or two. I became concerned at the end of the third business day without the delivery call from reception. Upon follow up, my service provider furnished me with a tracking number which I used on Fastway's website to discover the courier had logged that they were unable locate me at my business address. This wouldn't be so alarming if my business address was not Vodacom Campus, Midrand (one of the most easily located locations in the country) and if I had received parcels from other delivery services (e.g. Mr D on behalf of Takealot) On the fifth day since the send, Friday, I then made the effort to call the depot and enquire as to why my parcel had not been delivered, only to be rudely told that parcel would be delivered on Monday, which would be a week since my parcel, a disc, had been sent. I was not given any explanation as to why this was so, and the service agent I spoke to then promptly hung up on me. Currently, the note on Fastway's online tracker reads, "We have experienced a problem with your parcel which is currently under query at our depot."

At the end of FIVE days, Fastway has failed to deliver a disc from Durban to a well known business address in Johannesburg; and managed to entrench themselves in my mind as an inefficient, rude and second rate delivery service.