Fastway where is my parcel????

I was waiting for my parcel since last week and it was supposed to be delivered Saturday but they emailed me telling me that my parcel has an enquiry reasons being they didn’t find me. And I was like but these people didn’t find me where? Because I never recieved any call from the company ir anything saying they are delivering and can’t reach me. So today am trying to call them to hear their story nobody is answering