Fastway Welkom

I am extremely disappointed with the poor service I received from Fastway Couriers in Welkom regarding my parcel.

My parcel has been at the Welkom depot since 28 April, yet I have still not received it. I contacted the depot telephonically to enquire about the parcel, but the gentleman assisting me was rude and dismissive throughout the conversation.

I later went to the depot in person to try and collect the parcel myself. The same employee insisted that the parcel had already been delivered on 24 April. However, this was referring to a completely different parcel. I attempted to explain this to him, and he then contacted the driver to confirm whether the parcel from 28 April had been delivered. The driver clearly stated that it had not.

Despite this, the employee continued to argue with me and stated that if the parcel was lost, his driver would have to pay for it, even though the parcel had apparently never left the depot. While I was trying to explain the situation, he told me, “Miss, you don’t know what you’re talking about.” I found this highly unprofessional and disrespectful.

He also assured me that he would call me back if they located the parcel. It has now been a week, and I have received no feedback or communication from him whatsoever.

In contrast, the assistance I received from the Fastway head office in Bloemfontein was much more professional. The lady I spoke to was helpful, apologetic, and transparent about the situation. She informed me that the parcel was unfortunately lost and explained the refund process to me.

I believe the level of service and professionalism displayed at the Welkom depot was unacceptable, and I hope this matter will be addressed seriously to prevent other customers from experiencing similar treatment.