Fastway - Temu Parcel

I would like to start off by saying Firstly this was not my choice for a courier company it was chosen for me through Temu - as Temu makes use of 2 different Courier Companies Buffalo Logistics and Then Fastway not sure if there is another courier company they are using. In this case they assigned my parcel to Fastway and its been a nightmare from the start - Firstly i did not receive a vat&duty email/whatsapp or sms and i phoned them directly and asked them where is this message as on the tracking it says unpaid - ( Buffalo Logistics always send a sms/whatsapp or email to pay Duty & vat) i was on the phone for a hour and no one could assist me and told me i must phone Temu directly I told them that i cannot phone temu as they are international and then the lady rudely said i must phone buffalo i told her how can buffalo assist me i dont even have a tracking number from them the only tracking number i have is the fastway tracking number, in hopes i phoned buffalo and as i predicted they unfortunetly could not help me as the tracking number was with fastway and not their tracking number. I went to temu customer chats and temu explained to me that fastway is suppose to give me the vat&duty message, after a two hour back and forth on the phone Fastway acknowlegded that they must send me the vat&duty message. Eventually received my Vat&Duty message paid and was looking forward to a smooth delivery or so i thought!!

Yesterday i got a update from Fastway that my parcel is out for delivery its been scanned and on the delivery vehicle the whole day i was waiting for my parcel to arrive, at about 16:00 i phoned fastway and the lady kindly reassured me that the parcel is still on its way and the driver has a backlog but the parcel will defenitly be delivery before 17:30. So 17:30 came no driver no parcel! Its now 19/4/2024 7:19 and i still have not received my parcel the update on fastways system is that the driver still has my parcel which is a great concern because what is he doing with my parcel since yesterday morning 08:45 till now??? Why was the parcel not rechecked into the System of Fastway and reschedule for delivery today, another big concern i have is why was i the client not notified about the change for delivery to today or whenever they feel like delivering my parcel as i am only speculating that i will receive my parcel today. I was not informed what so ever the only communication is me phoning them which i see as bad service as i am the client not them. They can surely start improving on their communication skills, and stop making empty promises to clients on receiving their parcels and not keeping them. I hope That Temu will stop using them as a courier company and gets another more reliable courier company.